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The Resource Crucial conversations : tools for talking when stakes are high, Kerry Patterson [and others]

Crucial conversations : tools for talking when stakes are high, Kerry Patterson [and others]

Label
Crucial conversations : tools for talking when stakes are high
Title
Crucial conversations
Title remainder
tools for talking when stakes are high
Statement of responsibility
Kerry Patterson [and others]
Contributor
Subject
Language
eng
Summary
From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career
Cataloging source
DLC
Dewey number
153.6
Index
index present
LC call number
BF637.C45
LC item number
C78 2012
Literary form
non fiction
Nature of contents
bibliography
NLM call number
BF 637.C45
NLM item number
P317c 2012
Label
Crucial conversations : tools for talking when stakes are high, Kerry Patterson [and others]
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (page 31) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Move to action : how to turn crucial conversations into action and results
  • Yeah, but : advice for tough cases
  • Putting it all together : tools for preparing and learning
  • What's a crucial conversation? : and who cares?
  • Mastering crucial conversations : the power of dialogue
  • Start with heart : how to stay focused on what you really want
  • Learn to look : how to notice when safety is at risk
  • Make it safe : how to make it safe to talk about almost anything
  • Master my stories : how to stay in dialogue when you're angry, scared, or hurt
  • State my path : how to speak persuasively, not abrasively
  • Explore others' paths : how to listen when others blow up or clam up
Dimensions
24 cm
Edition
Second edition.
Extent
xviii, 244 pages
Isbn
9780071771320
Isbn Type
(pbk. : alk. paper)
Lccn
2011026451
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • ocn733937328
  • 692046
Label
Crucial conversations : tools for talking when stakes are high, Kerry Patterson [and others]
Publication
Copyright
Bibliography note
Includes bibliographical references (page 31) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Move to action : how to turn crucial conversations into action and results
  • Yeah, but : advice for tough cases
  • Putting it all together : tools for preparing and learning
  • What's a crucial conversation? : and who cares?
  • Mastering crucial conversations : the power of dialogue
  • Start with heart : how to stay focused on what you really want
  • Learn to look : how to notice when safety is at risk
  • Make it safe : how to make it safe to talk about almost anything
  • Master my stories : how to stay in dialogue when you're angry, scared, or hurt
  • State my path : how to speak persuasively, not abrasively
  • Explore others' paths : how to listen when others blow up or clam up
Dimensions
24 cm
Edition
Second edition.
Extent
xviii, 244 pages
Isbn
9780071771320
Isbn Type
(pbk. : alk. paper)
Lccn
2011026451
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • ocn733937328
  • 692046

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