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The Resource Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher]

Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher]

Label
Difficult conversations : how to discuss what matters most
Title
Difficult conversations
Title remainder
how to discuss what matters most
Statement of responsibility
Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher]
Creator
Contributor
Subject
Genre
Language
eng
Cataloging source
OCP
Dewey number
158.2
Index
no index present
LC call number
BF637.C45
LC item number
S78 2010
Literary form
non fiction
Nature of contents
bibliography
Label
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher]
Instantiates
Publication
Note
  • Original publication and copyright date: 1999
  • Second ed. stmt. from p. [ix]
  • "With a new preface and chapter"--T.p. verso
  • "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover
Bibliography note
Includes bibliographical references
Contents
Sort out the three conversations -- Stop arguing about who's right : explore each other's stories -- Don't assume they meant it : disentangle intent from impact -- Abandon blame : map the contribution system -- Have your feelings (or they will have you) -- Ground your identity : ask yourself what's at stake -- What's your purpose? : when to raise it and when to let go -- Getting started : begin from the third story -- Learning : listen from the inside out -- Expression : speak for yourself with clarity and power -- Problem-solving : take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations
Dimensions
20 cm.
Edition
10th anniversary ed., 2nd ed.
Extent
xxxiii, 315 p.
Isbn
9780140288520
System control number
  • ocn671252867
  • (OCoLC)671252867
Label
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher]
Publication
Note
  • Original publication and copyright date: 1999
  • Second ed. stmt. from p. [ix]
  • "With a new preface and chapter"--T.p. verso
  • "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover
Bibliography note
Includes bibliographical references
Contents
Sort out the three conversations -- Stop arguing about who's right : explore each other's stories -- Don't assume they meant it : disentangle intent from impact -- Abandon blame : map the contribution system -- Have your feelings (or they will have you) -- Ground your identity : ask yourself what's at stake -- What's your purpose? : when to raise it and when to let go -- Getting started : begin from the third story -- Learning : listen from the inside out -- Expression : speak for yourself with clarity and power -- Problem-solving : take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations
Dimensions
20 cm.
Edition
10th anniversary ed., 2nd ed.
Extent
xxxiii, 315 p.
Isbn
9780140288520
System control number
  • ocn671252867
  • (OCoLC)671252867

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